We will inform you about the expected delivery time of your order in the order overview as well as in your order confirmation by e-mail - however, this time may vary depending on the selected items and the shipping method.

Why hasn't my order shipped yet?

Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, some orders may take a little longer.

Can I change again when and how my package will be delivered?

That's fine! Our shipping partners DHL and DHL Express always send you an e-mail to announce the package. You can use this to specify your desired delivery location, such as a parcel shop, or change the delivery date.

What happens if I'm not there on the first delivery attempt?

If the courier doesn't meet you, you can use the shipment tracking to see whether your package was handed over to a neighbor or a branch, for example. In some cases, a new delivery attempt will be made.

My package should have already arrived!

Please use the shipment tracking to check whether the package was delivered to a neighbor. If it's not with a neighbor and the shipping status hasn't changed in 5 days, please contact us - our contact options are below.